Privacy policy

B-Protected Privacy Policy
Last updated: 25 February 2024

This Privacy Policy describes how B-Protected (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://b-protected.com.au/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic Contact Details: Name, address, phone number, email.
  • Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account Information: Username, password, security questions.
  • Shopping Information: Items you view, put in your cart, or add to your wish list.
  • Customer Support Information: Information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies Supporting Our Site and Services: e.g., Shopify.
  • Payment Processors: Collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.
  • Online Tracking Technologies: e.g., pixels, web beacons, software developer kits, third-party libraries, and cookies, to collect certain information when you interact with our Services or advertisements.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, "Third Party Websites and Links."

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send notifications related to your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
  • Marketing and Advertising: To send marketing, advertising, and promotional communications, and to tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention: To detect, investigate, or act on potential fraudulent, illegal, or malicious activity.
  • Communicating with You: To provide customer support and improve our Services.

Cookies

We use Cookies on our Site. For specific information about the Cookies related to our Shopify store, see Shopify's Cookie Policy. Cookies help us remember your actions and preferences, run analytics, and understand user interaction. Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies. Please note that blocking Cookies may affect your experience and some Services.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • To Vendors and Service Providers: For IT management, payment processing, data analytics, customer support, cloud storage, and shipping.
  • To Business and Marketing Partners: For services and advertising purposes, including with Shopify for personalized advertising.
  • When You Direct or Consent: For example, to ship products or through social media widgets.
  • To Affiliates or Within Our Corporate Group: To run our business effectively.
  • In Business Transactions or Legal Obligations: Such as mergers, compliance with legal requests, or protection of our rights and the rights of others.

User Generated Content

Any user-generated content posted publicly on the Services is accessible by anyone. We are not responsible for the privacy or security of information you make publicly available or for any misuse of such information.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy practices, policies, or content. Review their privacy policies and terms.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee "perfect security." We recommend not using insecure channels to communicate sensitive information. We retain your personal information as necessary for account maintenance, legal obligations, and business operations.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Access: Request access to personal information we hold about you.
  • Delete: Request deletion of your personal information.
  • Correct: Request correction of inaccurate personal information.
  • Portability: Request a copy of your personal information and transfer it to a third party.
  • Opt-out: Direct us not to "sell" or "share" your personal information or opt out of targeted advertising.
  • Limit Use: Direct us to limit use and/or disclosure of sensitive personal information.
  • Restriction: Ask us to stop or restrict processing your personal information.
  • Withdraw Consent: Withdraw consent where applicable.
  • Appeal: Appeal our decision if we decline your request.
  • Managing Communication Preferences: Opt-out of promotional emails using the unsubscribe option.

We do not discriminate against you for exercising these rights. We may need to verify your identity before processing requests and may accept requests from authorized agents.

Complaints

If you have complaints about our handling of personal information, please contact us. If unsatisfied, you may appeal our decision or lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country, including in the United States. Transfers out of Europe are based on recognized mechanisms such as the European Commission's Standard Contractual Clauses.

Contact

For questions about our privacy practices or to exercise your rights, please call +61 3 9792 1380, email us at enquiry@b-protected.com.au, or contact us at 5 / 147 Foster Street, Dandenong, VIC, 3167, Australia.

Microsoft Clarity

We use Microsoft Clarity to improve user experience. For details on how Microsoft collects and uses data, visit the Microsoft Privacy Statement.

Google Analytics

We use Google Analytics to collect data to improve our website and marketing campaigns. For details on Google’s data practices, visit the Google Privacy Statement.